The questions you ask about Diagdirect :
 
Question : What is GIE Diagdirect ?
Answer : GIE Diagdirect brings together members of the SFRL who wanted to create an association to set up an order-taking site for their clients.
Question : Do all SFRL members belong to GIE ?
Answer : No, at present, sixteen SFRL members belong to GIE: Abbott Diagnostics, Abbott Diabète, HORIBA Medical, Beckman Coulter, Becton Dickinson, bioMérieux, Bio-Rad, Siemens Healthcare Diagnostics, Diagnostica Stago, Fumouze Diagnostics, Ortho-Clinical Diagnostics, Sebia, Elvetec, OXOID SAS, AES CHEMUNEX, Subra. However, all of SFRL’s members will have the possibility to join as soon as the portal is online.
Question : What are the benefits of Diagdirect for me ?
Answer :
- Ordering from suppliers will be easier as they all can be reached through one single site which uses a single protocol. You will get prices you negociated with your suppliers, use templates of your choice and track your orders.
- You will gain reliability as there is no need to transcribe your orders.
- You will be able to track your orders with order confirmations and shipment notices. Some suppliers will provide you with a bundle number by product and the expiration date, which will allow you to monitor your stock and set up management in real FEFO mode.
- You will be able to track partially delivered orders as suppliers will keep you updated on your orders status.
Question : How can I access Diagdirect.com ?
Answer : Your Suppliers will provide you with an access number which you will enter on the Diagdirect.com home page when you first visit the site.
Question : I am not a customer of Diagdirect member suppliers yet. How can I connect to Diagdirect.com ?
Answer : You may request an access code from any Diagdirect member supplier.
Question : Can I order from different suppliers using the same account ?
Answer : One of the benefits of this system is that you can order from one supplier then place an order with another.
Question : : How much does it costs ?
Answer : It is entirely free of charge (apart from your internet connection itself). Suppliers take on all costs, from the system development to its daily maintenance and operations.
Question : What do I need to use Diagdirect.com ?
Answer : You only need an internet connection.
Question : : If I'm not too familiar with the internet, can someone help me ?
Answer : You may contact any of your suppliers as soon as you make your first connection. They will be pleased to introduce you to the portal and its use.
Question : If I have a problem with Diagdirect, whom should I contact ?
Answer : You may also contact your usual suppliers if you have difficulties with an order. You may also call the Diagdirect.com helpdesk; which is available on working days.
Question : Can I use Computer Assisted Stock Management software ?
Answer : Interfaces with ARMURE, MAIS and KALILAB (Netika) software are operational. You will be able to order directly through your usual software, from supply propositions, and stock registers will be directly filled in by delivery approval proposition.
Question : Can I modify my subscription by Diagdirect ?
Answer : Yes, Diagdirect allows modifications according to supplier rules.
Question : Will I receive my invoice online ?
Answer : This option isn't operational yet. It will be available in the near future.
 
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